Refund policy

Returns & Refund Policy

At TKicip, we stand behind the reliability of our industrial hardware. Please review our policy regarding returns and technical support.

1. Return Eligibility (Standard Products)

• We accept returns for standard, non-customized products within 14 days of delivery.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
• Note: Customers are responsible for all return shipping costs and a 15% restocking fee may apply.

2. Customized & ODM/OEM Products

Products built to specific customer specifications (custom I/O, branding, hardware modifications) are non-returnable and non-refundable except in cases of verified manufacturing defects.

3. 12-Month Limited Warranty

All TKicip industrial computers come with a standard 12-month warranty covering hardware defects. If a product fails due to a manufacturing issue during this period:

• We provide remote technical diagnostic support.
• If necessary, we will provide repair services or replacement parts in accordance with our warranty terms.

4. Refund Process

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to the original payment method within 7-10 business days.

5. Contact Us

For any return inquiries or technical support, please contact us at: ddengli0201@gmail.com